SASAHUB Buyer Policy
v1.1
Section 1. General Provisions
1.1. Purpose
This Buyer Policy (the “Policy”) governs the use of the SASAHUB digital platform by persons who search for, select or purchase goods, works or services, create Requests for Quotation (RFQs), place orders or use other services intended for Buyers. The Policy forms part of the SASAHUB official legal-document system and sets out Buyer-specific rights, obligations and restrictions. General use of the Platform is governed by the Terms of Service.
1.2. Scope
The Policy applies to the SASAHUB official website, mobile application, Buyer account, RFQ tools, catalogues, supplier-search tools, messaging, orders, payment-related features and other digital functions made available to Buyers.
1.3. Buyer Categories
A Buyer may be an individual, sole trader/entrepreneur, legal entity or other person legally capable of entering the relevant transaction. For this Policy:
- a Consumer Buyer is an individual acting outside a trade or profession where applicable consumer-protection law applies;
- a Commercial Buyer is a person acquiring goods, works or services in the course of business or professional activity. B2B provisions do not restrict mandatory rights of a Consumer Buyer.
1.4. Operator
The Platform is operated by SHAMUS E-TİCARET LOJİSTİK VE GIDA TİCARET LİMİTED ŞİRKETİ, a company established in Türkiye. Unless expressly provided otherwise by a separate agreement or a specific service, the Operator provides digital infrastructure and does not automatically become a party to the sale, supply or service contract between Buyer and Seller. This does not exclude any mandatory duties imposed on the Operator as an electronic-commerce intermediary or platform under applicable law.
1.5. Additional SHAMUS Services
Export support, supplier sourcing, product inspection, logistics coordination, translation, consulting and other additional services are provided only under a separate agreement, service order or specific service terms.
1.6. Applicable Law
The Policy is applied subject to mandatory laws of Türkiye and any other jurisdiction applicable to the specific User or Transaction. Where relevant, consumer distance contracts are subject to mandatory consumer-protection rules, including applicable requirements of Turkish Law No. 6502 and secondary legislation; electronic-commerce activities are subject to applicable requirements of Law No. 6563 and related regulations.
1.7. International Nature
SASAHUB may be used for domestic and international trade. The Buyer is responsible for assessing and complying with import, foreign-exchange, customs, certification, sanctions and other requirements allocated to the Buyer's side of a Transaction.
1.8. Electronic Interaction
Registration, RFQs, orders, messages, confirmations and other actions may be performed electronically and may have legal effect to the extent permitted by applicable law.
1.9. Relationship with Other Official Documents
This Policy operates together with the Terms of Service, Privacy Policy, Cookie Policy, Seller Policy, Payment Policy, Refund & Return Policy, AML/KYC Policy, Information Security Policy, Data Governance Policy, AI Usage Policy, Moderation Policy, Export Control & Sanctions Policy, Dispute Resolution & Complaints Policy, Business Continuity & Disaster Recovery Policy and other documents officially published by SASAHUB. A document that has not yet been approved and officially published does not create obligations merely because its title is mentioned in this Policy.
1.10. Mandatory Law Prevails
If mandatory law grants the Buyer a higher level of protection, those mandatory provisions prevail.
Section 2. Terms and Definitions
2.1. General Rule
Unless expressly stated otherwise, capitalized terms have the meanings given in the Terms of Service.
2.2. Buyer
A User who uses the Platform to search for, select or acquire goods, works or services, create RFQs, receive commercial quotations or place orders.
2.3. Seller
A User who lists goods, works, services or commercial offers or participates in a Transaction as the selling or supplying party.
2.4. RFQ
A Request for Quotation (RFQ) is an electronic procurement request created by a Buyer to receive one or more commercial quotations. Unless expressly stated otherwise, an RFQ is not an offer and does not create an obligation to contract.
2.5. Order
An electronically recorded expression of the Buyer's intention to acquire specified goods, works or services on stated or agreed terms.
2.6. Transaction
An agreement between Buyer and Seller for the acquisition of goods, performance of works or provision of services. The time at which a binding contract is formed depends on applicable law, the relevant service flow and the terms agreed by the parties.
2.7. Account
A registered User profile providing access to Platform features available to that User.
2.8. Platform
The SASAHUB website, mobile application, APIs and other official digital services.
2.9. Content
Information, documents, messages, images, video, specifications, quotations, reviews and other materials available through the Platform.
2.10. Incoterms®
Rules of the International Chamber of Commerce apply only where the parties expressly agree the relevant term and edition. Incoterms® may allocate certain delivery obligations, costs and risks, but do not replace the contract or applicable law.
Section 3. Buyer Registration and Account
3.1. Registration
Certain features require an Account. The Buyer provides the information reasonably required for the relevant service.
3.2. Accuracy
The Buyer must provide accurate, current and complete information and update it without undue delay when it changes.
3.3. Verification
Where justified by security, service type, risk level or law, the Operator may use email/phone verification, identity, business or representative-authority checks and other proportionate KYC/KYB procedures. Verification is not a guarantee of the Buyer's solvency, reliability or future conduct.
3.4. Account Security
The Buyer must protect credentials, use available security features and promptly report suspected compromise to security@sasahub.com.tr or support@sasahub.com.tr.
3.5. Corporate Representatives
A person acting for an organization must have the necessary authority. The Operator may request reasonable evidence of that authority.
3.6. Access Restrictions
The Operator may temporarily restrict an Account where there is a reasonable basis to suspect a breach, fraud, security threat, inaccurate information or where required by binding law or authority. Where legally and operationally possible, the Buyer is informed of the reason and available review process.
3.7. Account Closure
A Buyer may stop using the Platform and request Account closure. Closure does not terminate obligations relating to existing Transactions, payments, returns, disputes or legally required data retention.
3.8. Multiple Accounts
Additional Accounts may be used only for legitimate business needs and within Platform functionality; they may not be used to circumvent restrictions, ratings, verification or other controls.
Section 4. Platform Use and Supplier Search
4.1. Available Features
Buyers may search for goods, services, manufacturers and suppliers, use filters, receive quotations, exchange messages, publish RFQs and place orders within available functionality.
4.2. Seller Information
Information on goods, price, availability, certificates, delivery terms and Sellers is primarily supplied by the Seller. Unless expressly stated otherwise, publication does not amount to the Operator guaranteeing absolute completeness or Seller performance.
4.3. Pre-Transaction Review
Before entering a Transaction, the Buyer should review material product/service characteristics, counterparty identity and authority, delivery terms, documents, certificates, deadlines and other material circumstances.
4.4. Seller Verification Status
A verification badge only indicates completion of the relevant procedure to the stated extent. It is not a guarantee of product quality, financial strength or performance.
4.5. Communications
The Buyer must use Platform communication tools in good faith. Spam, threats, unlawful material, off-purpose data collection and infringement of third-party rights are prohibited.
4.6. Search and Recommendations
Search and ranking may use relevance, availability, data quality, interaction history, request parameters and other lawful criteria. Search results are not legal or commercial advice by the Operator.
4.7. Automated Collection
Scraping, bulk copying, bypassing technical controls, mirroring and use of Platform data to build a competing service are prohibited without appropriate rights or written permission.
4.8. Dedicated Sourcing
If SHAMUS provides individualized sourcing or procurement support, the applicable obligations are governed by separate service terms.
Section 5. Requests for Quotation (RFQ)
5.1. Purpose
RFQ tools are intended to obtain and compare commercial quotations, locate suppliers and conduct negotiations.
5.2. RFQ Content
The Buyer must provide sufficient and accurate information on the procurement subject, quantity, specifications, quality, packaging, documents, delivery place/time and, where relevant, Incoterms®, certification and other requirements.
5.3. Legal Nature
Unless the Buyer expressly formulates a binding offer and applicable law gives it that effect, an RFQ is an invitation to submit a commercial quotation and does not require the Buyer to contract.
5.4. Publication Mode
An RFQ may be visible to relevant Sellers, sent to selected Sellers or made available to a limited audience depending on service settings.
5.5. Amendment and Closure
Before a Transaction is formed, the Buyer may amend, supplement, suspend or close an RFQ. Material changes may require allowing earlier respondents to update their quotations.
5.6. No Fictitious RFQs
Systematic price harvesting without a reasonable procurement purpose, artificial demand creation, deceptive acquisition of confidential information and use of RFQs for unfair competition are prohibited.
5.7. Commercial Confidentiality
Quotations and confidential materials received through RFQ tools may be used only for lawful procurement evaluation and subject to applicable confidentiality duties.
5.8. AI in RFQ
AI may assist with classification, translation, structuring or comparison. The Buyer must review automated output and make its own commercial decision.
5.9. Operator Role
Unless a specific service states otherwise, the Operator does not select an RFQ winner, guarantee quotations or choose a Seller on the Buyer's behalf.
Section 6. Orders and Contract Formation
6.1. Creating an Order
An Order may be created from a product listing, commercial quotation, RFQ result, repeat order or another supported interface.
6.2. Pre-Order Review
Before final confirmation, the Buyer is given an opportunity to review key terms and, where required by law, technical means to identify and correct data-entry errors.
6.3. Key Parameters
The Buyer must review the goods/services, quantity, price, currency, delivery place/date, payment method, recipient details, applicable Incoterms®, packaging, labelling and documentation requirements.
6.4. Contract Formation
Creating an Order does not necessarily form a contract. Formation depends on applicable law, the Seller's confirmation mechanism, offer terms and the relevant service workflow.
6.5. Consumer Buyer
Where the Transaction is a consumer distance contract, required pre-contract information and confirmation must be provided before the Consumer Buyer becomes bound to pay, in the form and scope required by law. Platform use does not waive mandatory consumer rights.
6.6. Amendments
Before formation, the Buyer may amend the Order within available functionality. After formation, amendments require mutual agreement or another lawful basis.
6.7. Cancellation Before Formation
Before formation, an Order may be withdrawn to the extent supported by the service and law. After formation, the Transaction terms, Refund & Return Policy and mandatory law apply.
6.8. Electronic Records
Confirmations, statuses, messages and timestamps may be used to evidence actions and events to the extent permitted by law.
6.9. Access to Electronic Contract
Where law requires an electronic contract to be retained or later accessible, access will be provided to the legally required extent and period.
6.10. Additional Services
Inspection, logistics coordination, export support or other services do not alter the allocation of duties under the main Transaction unless their specific terms expressly provide otherwise.
Section 7. Payments and Financial Obligations
7.1. General Principle
The Buyer must perform agreed payment obligations on time. Methods, timing, fees, refunds and payment-partner roles are governed by the Payment Policy and Transaction terms.
7.2. Payment Methods
Depending on the service, payment may be made by bank transfer, cards, integrated payment providers, documentary credit or other lawful methods.
7.3. Currency and Costs
Unless agreed otherwise, the Buyer accounts for foreign-exchange rules, bank fees, conversion and other costs allocated to the Buyer.
7.4. Payment Checks
The Operator and/or payment provider may apply lawful fraud-prevention and security checks, including requesting additional information or temporarily holding an operation where a legal basis exists.
7.5. Escrow and Special Services
Reference to escrow does not mean SHAMUS currently provides a licensed escrow/payment service. Such a service may be used only after lawful implementation under the terms of the relevant licensed provider or specific service.
7.6. Operator Role
SHAMUS's role in a particular payment is determined by the Payment Policy, checkout interface and specific terms. Operating the Platform does not by itself make SHAMUS a bank or licensed payment institution.
7.7. Records
The Buyer should retain invoices, commercial invoices, bank confirmations, electronic receipts and other payment records.
7.8. Refunds
Refunds are governed by the Refund & Return Policy, Payment Policy, Transaction terms and mandatory law; mandatory consumer deadlines and methods prevail.
Section 8. Receipt, Delivery and Acceptance
8.1. General
The Buyer accepts goods, works or services as agreed and performs obligations allocated to the Buyer's side of delivery.
8.2. Inspection on Receipt
Where reasonably possible, the Buyer should check quantity, assortment, completeness, external condition, packaging, labelling and accompanying documents.
8.3. Non-Conformity
If damage, shortage or other non-conformity is discovered, the Buyer should notify the Seller without undue delay and preserve reasonably available evidence. This does not shorten mandatory consumer time limits or rights.
8.4. Proof of Receipt
An electronic status, acceptance record, transport document or carrier record may evidence receipt but does not by itself waive rights regarding latent defects or other non-waivable claims.
8.5. International Delivery
The Buyer performs import, customs, permit and payment duties allocated to it under the contract, applicable law and any agreed Incoterms® term.
8.6. Transfer of Risk
Risk of accidental loss or damage is determined by the contract, mandatory law and any agreed Incoterms® term.
8.7. Logistics Partners
An independent carrier's liability is governed by its contract and applicable law. SHAMUS coordination does not make SHAMUS the carrier unless a separate agreement expressly states otherwise.
8.8. Inspection Services
If the Buyer orders inspection or quality-control services from SHAMUS or a partner, the scope and liability limits are defined in the specific service terms.
Section 9. Cancellation, Returns, Withdrawal and Claims
9.1. General
Order cancellation, return of goods, withdrawal, exchange, refunds and related claims are governed by the Refund & Return Policy, Transaction terms and mandatory law.
9.2. Consumer Right of Withdrawal
Where applicable law grants a Consumer Buyer a right to withdraw from a distance contract without giving reasons, that right remains fully available, including the applicable period and statutory exceptions. For consumer distance contracts in Türkiye, the standard withdrawal period is generally 14 days unless a statutory exception or special rule applies.
9.3. Consumer Request System
Where required by law, the Platform provides a system enabling a Consumer Buyer to submit and track notices of withdrawal, termination, return, refund and other legally protected requests.
9.4. Defect and Non-Conformity Claims
The Buyer may make claims for defective goods/services, non-conformity with the Order, shortage, delay or other breach as provided by the contract and law.
9.5. Evidence
For efficient review, the Buyer should provide the Order number, description, communications, photos/video, payment and transport documents and other relevant evidence.
9.6. B2B Returns
In commercial Transactions, return and cancellation rights are determined by contract and applicable law. The consumer 14-day regime does not automatically apply to B2B procurement.
9.7. International Returns
International returns may involve customs formalities, export/import restrictions, transport costs, taxes and agreed allocation of expenses.
9.8. Refund Processing
The method and timing of refund depend on the legal basis, payment method and Payment Policy, subject to mandatory consumer deadlines.
9.9. Good Faith
Fictitious claims, product substitution, intentional damage, false evidence and abuse of return mechanisms are prohibited.
9.10. Operator Role
The Operator provides Platform claim mechanisms and performs its own mandatory duties. Providing a technical channel for a dispute that concerns solely performance of the Buyer-Seller contract does not automatically make SHAMUS a party to that dispute.
Section 10. Buyer Rights and Obligations
10.1. Core Rights
The Buyer may use available functionality, receive information required by law and service terms, access support and complaint channels and exercise rights arising from the Transaction and applicable law.
10.2. Consumer Buyer Rights
Nothing in this Policy removes mandatory rights of a Consumer Buyer to information, conformity, withdrawal, return, refund, warranty protection, access to consumer authorities or judicial protection where applicable.
10.3. Core Obligations
The Buyer must provide accurate information, follow Platform rules, perform agreed obligations on time, respect other Users' rights and refrain from unlawful use.
10.4. Good-Faith Conduct
The Buyer must negotiate and communicate honestly and professionally and must not use deception, coercion, threats, discrimination or unfair competition.
10.5. Independent Commercial Decision
A Commercial Buyer independently assesses commercial suitability, counterparty and Transaction risks. This does not remove any legally required disclosure duty of Seller or Operator.
10.6. Data Protection
Personal-data rights are governed by the Privacy Policy. Privacy requests may be sent to privacy@sasahub.com.tr.
10.7. Information Security
The Buyer must follow reasonable security requirements and report security incidents to security@sasahub.com.tr.
10.8. AI Features
Automated translation, recommendation, classification and analytics are assistance tools. The Buyer must review output before relying on it for legally or commercially material decisions.
10.9. Cooperation with Checks
Where there is a lawful basis, the Buyer provides information and documents objectively necessary for security, authority, sanctions or other compliance checks.
Section 11. Restrictions and Prohibited Use
11.1. General Prohibition
The Platform must not be used for unlawful, fraudulent, misleading or harmful activity.
11.2. Fictitious Activity
Fictitious Orders, fictitious RFQs, artificial demand, rating manipulation and other simulated commercial activity are prohibited.
11.3. Security
Unauthorized access, malware, bypassing controls, unauthorized scanning/testing and unreasonable infrastructure load are prohibited.
11.4. Intellectual Property
Catalogues, images, documents, databases, software code and other protected materials may not be unlawfully copied or exploited.
11.5. Prohibited Procurement
The Platform may not be used to procure goods/services whose trade is prohibited by applicable law or to circumvent mandatory restrictions.
11.6. Automation
Bots, scripts and automated tools may be used only within official APIs or with the Operator's written permission.
11.7. Consequences
The Operator may use proportionate measures such as warning, feature restriction, Account suspension, RFQ removal or other measures permitted by the Terms of Service and law.
11.8. Review
Where a measure materially affects the Buyer and disclosure is not prohibited, the Buyer may request reasons and use the review process via complaints@sasahub.com.tr.
Section 12. International Trade, Sanctions and Compliance
12.1. Compliance
The Buyer complies with import, foreign-exchange, customs, tax, licensing and other mandatory requirements allocated to its side of the Transaction.
12.2. Export Controls and Sanctions
SASAHUB must not be used to circumvent applicable export restrictions, embargoes or binding sanctions. Details are governed by the Export Control & Sanctions Policy.
12.3. KYC/KYB and Risk Controls
The Operator may apply risk-based checks where necessary to lawfully provide a service, prevent fraud or satisfy legal/partner requirements. Details are governed by the AML/KYC Policy.
12.4. International Documentation
The Buyer supplies documents allocated to its side, including import permits and customs information where required.
12.5. Product Compliance
Before procurement, the Buyer should consider destination-country product-safety, labelling, certification and market-access requirements. Seller product responsibilities are governed by the Seller Policy, the Product Safety Policy once officially published (if not yet published), and applicable law.
12.6. Incoterms®
Where used, the parties should specify the Incoterms® term, named place/point and edition. Incoterms® allocate selected delivery duties, costs and risks but do not regulate the entire contract.
12.7. Professional Advice
Platform information is not automatically legal, tax, customs or financial advice. The Buyer should seek qualified professional advice where necessary.
12.8. Restrictive Measures
Where there is a reasonable compliance risk, the Operator may request documents, temporarily restrict a feature or refuse an operation within the Terms of Service and applicable law.
Section 13. Liability
13.1. Buyer Liability
The Buyer is responsible for accuracy of its information, legality of its actions, payment, import obligations and other duties allocated to it by contract or law.
13.2. Seller Liability
The Seller is responsible for its offers, goods/services, conformity with description, required documentation, product safety and contractual performance under the Seller Policy, Transaction and law.
13.3. Operator Liability
The Operator is responsible for its own obligations in relation to services it provides under the Terms of Service, specific service terms and mandatory law.
13.4. Limitation
To the extent permitted by law, the Operator does not guarantee the economic result of a Transaction, counterparty solvency or absence of external commercial risks. No limitation applies to liability that cannot lawfully be excluded or limited, including applicable mandatory consumer rights.
13.5. Third Parties
Banks, payment institutions, carriers and independent providers are responsible under their own obligations and applicable law. This does not exclude SHAMUS liability for its own acts, selections or duties where imposed by law or contract.
13.6. Force Majeure
The effect of extraordinary and objectively unavoidable events is determined under applicable law and contract. Parties should take reasonable steps to mitigate consequences and notify the other party where possible.
13.7. Mitigation
Where required by law, parties take reasonable measures to prevent or reduce loss.
13.8. Electronic Evidence
Logs, messages, status records, timestamps, payment and transport documents may be used as evidence to the extent permitted by applicable law.
Section 14. Requests, Complaints and Dispute Resolution
14.1. Initial Resolution
Unless law provides a right to proceed directly to an authority, parties are encouraged first to use available communication channels and exchange relevant evidence.
14.2. Contacting SASAHUB
General support: support@sasahub.com.tr Complaints: complaints@sasahub.com.tr Legal matters: legal@sasahub.com.tr
14.3. Operator Role in User Disputes
Unless a specific service states otherwise, the Operator may assist with information exchange and technical review but does not automatically become an arbitrator, court or party to a commercial dispute.
14.4. Dispute Resolution & Complaints Policy
Registration, handling and review of complaints are governed by the Dispute Resolution & Complaints Policy.
14.5. Consumer Remedies
A Consumer Buyer retains the right to apply to a Tüketici Hakem Heyeti, Tüketici Mahkemesi or other competent authority where applicable under the relevant statutory conditions and monetary thresholds. SASAHUB internal procedures do not remove those rights.
14.6. Alternative Resolution
Negotiation, mediation, ADR or ODR may be used where lawful and agreed by the parties or where a mandatory process applies.
14.7. International Disputes
For international Transactions, applicable law, jurisdiction agreements, mandatory rules, contract terms and agreed trade rules must be considered.
14.8. Judicial Protection
Nothing in this Policy restricts access to a competent court or authority where such right is granted by mandatory law.
Section 15. Contact Information, Amendments and Final Provisions
15.1. Platform Operator
SHAMUS E-TİCARET LOJİSTİK VE GIDA TİCARET LİMİTED ŞİRKETİ Address: Cevizli Mah. Mustafa Kemal Cad. Hukukçular Towers Sitesi A Blok No: 66A İç Kapı No: 111 Kartal / İstanbul, Türkiye MERSİS No: 0768110028600001 Trade Registry No: 1114861 Tax Office: Kartal Vergi Dairesi Tax Identification No: 7681100286
15.2. Official Contact Channels
General: info@sasahub.com.tr Support: support@sasahub.com.tr Complaints: complaints@sasahub.com.tr Privacy: privacy@sasahub.com.tr Security: security@sasahub.com.tr Legal: legal@sasahub.com.tr RFQ/procurement: rfq@sasahub.com.tr International trade: export@sasahub.com.tr Logistics: logist@sasahub.com.tr
15.3. Amendments
The Operator may update the Buyer Policy in accordance with the Terms of Service and mandatory law. Material changes requiring advance notice or fresh consent apply only after the relevant requirements are met.
15.4. Continued Use
Continued use after a new version takes effect results in application of that version only to the extent this mechanism is permitted by law; it does not replace separate consent where law requires consent.
15.5. Severability
Invalidity of one provision does not affect the remaining provisions to the extent permitted by law.
15.6. Survival
Account closure does not terminate rights and obligations that by their nature survive termination.
15.7. Official Language
The Buyer Policy may be published in Turkish, Russian and English. The Turkish version is the controlling version, unless mandatory law requires otherwise. Translations are interpreted as consistently as possible with the controlling version.
15.8. Electronic Publication
The official version is the current version published on the SASAHUB official website, mobile application or another official electronic resource designated by the Operator.
15.9. Version Control
Document ID: LEG-004 Document Title: Buyer Policy Version: 1.1 Review cycle: no later than 12 months after the last approval, or earlier following a material change in law, service or risk.
15.10. Change Log
v1.1: B2B/B2C distinction; clarification of Operator status; strengthened electronic-order and consumer-distance-contract provisions; consolidation of RFQ, payment, return, international-trade and compliance provisions; standardized cross-references, corporate details and official contact channels.
15.11. Corporate Approval
The document is approved by the duly authorized organ/person of SHAMUS. Legal effectiveness begins on official publication unless the approval decision provides otherwise.
15.12. Final Provision
Matters not governed by the Buyer Policy are governed by the Terms of Service, relevant SASAHUB official policies, the specific Transaction terms and applicable mandatory law.