SASAHUB Seller Policy

v1.1

Document ID
LEG-005
Version
1.1
Effective date
Date of official publication
Controlling language
Turkish

Section 1. General Provisions

1.1. Purpose of the Policy

This Seller Policy (the “Policy”) governs the use of the commercial functions of the SASAHUB digital platform by persons that offer, sell or supply goods, works or services, respond to RFQs, or otherwise use the Platform for business or professional purposes. The Policy sets out the principal rights and obligations of Sellers, requirements for registration, verification, listings, order fulfilment, international trade, payments, quality, product safety, content, ratings, use of AI and Live Commerce, as well as measures that may be taken in response to violations.

1.2. Scope

This Policy applies to Sellers using the official SASAHUB website, mobile application, commercial account, catalogues, RFQ tools, order management, communications, analytics, Live Commerce, AI features and other commercial services made available by SASAHUB. Where mandatory applicable law provides a User, Buyer, consumer or Seller with a different or higher level of protection, such mandatory provisions prevail.

1.3. Operator and Platform Status

SASAHUB is operated by SHAMUS E-TİCARET LOJİSTİK VE GIDA TİCARET LİMİTED ŞİRKETİ, a company registered in Türkiye. SASAHUB provides digital infrastructure for electronic commerce and commercial interaction. Depending on the specific functionality and applicable law, the Operator may qualify, among other things, as an electronic commerce marketplace and/or an electronic commerce intermediary service provider. Unless expressly provided otherwise by a separate agreement or the terms of a specific service, the Operator is not the manufacturer, owner of the Seller’s goods, seller of the Seller’s goods, carrier, customs representative or payment institution, and does not automatically become a party to every transaction between a Seller and a Buyer. Nothing in this Policy releases the Operator from duties that mandatory law directly imposes on it in connection with operation of the Platform.

1.4. SASAHUB Contractual Framework

This Policy applies together with the Terms of Service, Privacy Policy, Cookie Policy, Buyer Policy, Payment Policy, Refund & Return Policy, Pricing & Fees Policy, AML/KYC Policy, Information Security Policy, Data Governance Policy, AI Usage Policy, Moderation Policy, Export Control & Sanctions Policy, Business Continuity & Disaster Recovery Policy, Dispute Resolution & Complaints Policy and Product Safety Policy, where the relevant document has been officially published and applies to the service concerned. Where a specialised document regulates a matter in greater detail, that document applies within its subject matter, subject to mandatory law. Documents that have not yet been approved and officially published by the Operator do not independently create obligations for Sellers.

1.5. Intermediation Agreement and Special Terms

Where applicable law requires a separate intermediation agreement, commercial agreement or mandatory contractual terms between the Operator and a Seller, such agreement or terms shall be provided separately or may be formed by the set of electronically accepted documents to the extent permitted by law. This Seller Policy does not by itself replace mandatory particulars or terms of a separate agreement where the law requires specific agreement on those matters.

1.6. B2B and Consumer Transactions

SASAHUB may be used for B2B transactions and, where the relevant functionality is available, for transactions with individual consumers. When selling to a consumer, the Seller must additionally comply with mandatory consumer protection, distance contract, advertising, pricing, pre-contract information, withdrawal, return and warranty requirements. Nothing in this Policy shall be interpreted as limiting non-waivable consumer rights.

1.7. International Activities

The Seller acknowledges that use of SASAHUB may involve exports, imports, cross-border logistics, foreign-currency settlements, Incoterms®, sanctions restrictions, export controls and product or customs requirements of multiple jurisdictions. The Seller is responsible for identifying and complying with mandatory rules applicable to its activities and the particular transaction, unless the law or a separate agreement expressly allocates the relevant obligation to another party.

1.8. Electronic Acceptance

Registration of a commercial account, activation of Seller functions, clicking an acceptance control provided by the interface, or another unambiguous electronic action may evidence acceptance of this Policy to the extent permitted by applicable law. The Operator may record the date, time, document version and technical acceptance data for evidentiary, security and compliance purposes.

1.9. Definitions

Terms not defined in this Policy have the meanings assigned to them in the Terms of Service. Where mandatory legal terminology of the relevant jurisdiction requires a different meaning, the statutory meaning applies.

Section 2. Seller Registration and Identification

2.1. Access Requirement

Commercial functions are made available after registration and, where required, successful verification. Registration does not guarantee automatic access to every feature, product category, payment method or international service.

2.2. Who May Act as a Seller

Depending on the available model and applicable law, a Seller may be a legal entity, sole trader, individual business operator, self-employed person, manufacturer, distributor, importer, exporter, authorised brand representative or service provider that is legally entitled to carry out the relevant activity. Where SASAHUB does not permit commercial selling by individuals without business status, such persons may not use a Seller account for systematic commercial activity.

2.3. Registration Information

The Seller must provide accurate and current information necessary to identify the business and comply with applicable law, including, as relevant:

2.4. Information Displayed to Buyers

The Seller agrees that information required by law to be available to a Buyer before a transaction may be displayed on the storefront, product page, order flow, contractual information screen or other Platform interfaces. The Seller is responsible for keeping such information accurate and up to date.

2.5. Representatives

A person acting on behalf of an organisation must have appropriate authority. The Operator may request a power of attorney, corporate resolution, registry extract, appointment document or other legally acceptable proof.

2.6. Application Review

The Operator may review completeness and consistency of information, legality of the activity, supporting documentation, security risks, sanctions restrictions, product restrictions and other circumstances objectively related to access to the Platform.

2.7. Refusal of Registration

Registration may be refused or restricted where there are reasonable and documented grounds, including inaccurate information, missing mandatory documents, unlawful activity, fraud indicators, prohibited goods or material sanctions or other legal risks. Where applicable law requires reasons to be provided, the Seller will receive an explanation to the required extent.

2.8. Updating Information

The Seller must update without undue delay information concerning the organisation, addresses, tax data, representatives, bank details, licences, contacts and other material circumstances.

2.9. Foreign Sellers

A foreign Seller must provide documents and information sufficient to establish its status and authority. Where justified by law or risk, the Operator may request a translation, apostille, legalisation or another appropriate form of authentication.

Section 3. Verification, KYC/KYB, Risk and Compliance

3.1. General Provisions

The Operator may apply identity and business verification procedures to protect the Platform and Users and to comply with applicable requirements. These procedures may include KYC, KYB, authority checks, sanctions and export-control screening, antifraud controls and other risk-management measures.

3.2. AML Qualification

References to AML/KYC in this Policy do not mean that SHAMUS is, in every circumstance, independently subject to all financial-monitoring obligations. Specific AML measures apply to the extent directly required by law, the nature of a particular service, the requirements of a licensed payment or financial partner, or the Operator’s internal risk-management framework.

3.3. Risk-Based Approach

The scope of verification may depend on jurisdiction, business type, products, payment method, expected transaction volume, ownership structure, account history, transaction geography and other objective risk factors.

3.4. Additional Documents

The Operator may request additional documents or explanations following changes in ownership, management, address, bank details, product range or trading countries, or where inconsistencies or suspicious activity are identified.

3.5. Failure to Complete Verification

Failure to provide required information, use of forged documents, material inconsistencies or obstruction of a lawful review may result in refusal of registration, restriction of functions, suspension or termination in accordance with Section 16.

3.6. Meaning of Verification

Successful completion of verification only means that the applicable procedures were completed at the relevant time. It is not a guarantee of financial standing, product quality, counterparty reliability or future performance by the Seller.

3.7. Data Protection

Personal data and documents obtained during verification are processed in accordance with the Privacy Policy, Information Security Policy, Data Governance Policy and applicable law.

Section 4. Seller Rights

4.1. Access to Commercial Functions

Subject to compliance with this Policy, a Seller may use the listing, RFQ, order, messaging, analytics, international trade, promotion, AI and Live Commerce functions available to its account.

4.2. Management of Offers

The Seller may create, edit, temporarily hide and discontinue its offers within Platform functionality and subject to obligations arising from transactions already concluded.

4.3. RFQ Participation

The Seller may receive RFQs, submit commercial quotations, request clarifications and decline participation in an RFQ unless an already accepted legally binding offer or contract provides otherwise.

4.4. Right to Information

The Seller may access available information on service conditions, fees, reasons for material restrictive measures and changes to official documents to the extent required by law and Platform terms.

4.5. Complaints and Review

The Seller may contact support, submit complaints and, where provided by Platform rules or applicable law, challenge a restriction, content removal, suspension or termination decision.

4.6. Data and Confidentiality

The Seller is entitled to expect its personal and other legally protected data to be processed in accordance with SASAHUB’s published policies and applicable law.

4.7. Non-Discriminatory Application of Rules

The Operator aims to apply rules consistently, objectively and proportionately. Differences in access or verification may be based on law, country, product category, risk level, subscription plan or other objective circumstances.

Section 5. Core Seller Obligations

5.1. Lawfulness and Good Faith

The Seller must act lawfully, professionally and in good faith and comply with the Terms of Service, this Policy, transaction terms and applicable law.

5.2. Accuracy

The Seller is responsible for the accuracy of information concerning itself, its goods, services, prices, availability, origin, characteristics, lead times, permits, warranties and other material terms. False documents, concealment of material facts, fictitious offers and misleading statements are prohibited.

5.3. Buyer Rights

The Seller must respect contractual and mandatory Buyer rights. In consumer transactions, this includes legally required pre-contract information, pricing, order confirmation, delivery, withdrawal, returns, warranties and complaint handling.

5.4. Product Safety

The Seller must ensure compliance with mandatory requirements on product safety, marking, traceability, instructions, certification and other technical rules applicable to the relevant product and destination market.

5.5. Intellectual Property

The Seller must have the necessary rights in the goods, brands, images, text, video, catalogues, software and other materials it lists or uses through the Platform.

5.6. Information Security

The Seller must protect account access, not disclose credentials to unauthorised persons, not interfere with Platform operations and promptly report material security incidents.

5.7. Cooperation with the Operator

The Seller must respond within a reasonable period to lawful and relevant Operator requests necessary to review a product, account, complaint, incident, governmental requirement or User-protection matter.

Section 6. Listing Goods, Works and Services

6.1. General Listing Standard

Each offer must be lawful, accurate, understandable, current and sufficient to enable a Buyer to make an informed decision.

6.2. Required Information

Depending on the goods, service, market and Buyer type, a listing may be required to state:

6.3. Price and Advertising Claims

Prices, discounts, price comparisons, promotions and other advertising claims must comply with applicable law and must not mislead Buyers. The Seller must not create a false impression of scarcity, promotion duration, demand, origin or product benefits.

6.4. Images, Video and Documents

Images, videos, certificates and other materials must relate to the relevant goods or services and must not misrepresent material characteristics.

6.5. AI Content

AI may be used to prepare descriptions, images or translations only subject to subsequent Seller review. The Seller remains responsible for the accuracy and lawfulness of the published result.

6.6. Moderation and Document Requests

The Operator may review listings, request documents, require corrections, temporarily hide or refuse publication where there are reasonable grounds to believe that an offer violates law, third-party rights, Platform rules or product-safety requirements.

6.7. No Endorsement

Publication of a listing does not constitute certification, endorsement or a quality guarantee by the Operator and does not release the Seller from responsibility.

Section 7. Prohibited and Restricted Goods and Services

7.1. General Prohibition

The Seller must not list goods, works, services or content whose circulation, advertising, export, import or distance sale is prohibited by applicable law or expressly prohibited by officially published SASAHUB rules.

7.2. Examples of Prohibited Categories

Prohibited categories include, without limitation, counterfeit goods, forged documents, stolen property, unlawful goods, offers infringing intellectual property rights, and goods or services whose circulation is prohibited by mandatory sanctions or other legal restrictions.

7.3. Restricted Categories

Licensed, medical, cosmetic, food, chemical, dangerous, age-restricted, technically regulated and other special categories may be listed only where the requirements imposed by law and the Platform are satisfied.

7.4. Distance Selling and Product Safety

Where the law requires specific information concerning the manufacturer, importer, responsible person, warnings, markings or conformity to be displayed for a product offered at a distance, the Seller must provide that information before publication of the offer.

7.5. Dual-Use Goods and Sanctions

The Seller must determine whether goods are subject to export controls, end-user, end-use, destination-country restrictions or sanctions prohibitions, and obtain all required authorisations before conducting the relevant transaction.

7.6. Dangerous Goods

The Seller must ensure proper classification, packaging, marking, documentation, storage and transport of dangerous goods to the extent those obligations fall within its role.

7.7. Operator Measures

Where there is a risk that goods are unlawful or unsafe, the Operator may temporarily restrict an offer, request documents, remove the listing, suspend sales or take other measures required by law or reasonably necessary to protect Users.

Section 8. International Trade

8.1. Export and Import Responsibility

The Seller is responsible for export, import, foreign-exchange, customs, licensing, certification, sanitary, veterinary, phytosanitary and other mandatory requirements to the extent they apply to the Seller’s role in a transaction.

8.2. Incoterms®

Where the parties use Incoterms®, they should identify the agreed rule, named place/port and edition. Incoterms® allocate certain obligations, costs and risks but do not replace the contract or mandatory law.

8.3. Origin and Classification

The Seller is responsible for the accuracy of any stated country of origin, HS Code and other customs classification information it provides.

8.4. Documents

Depending on the transaction, the Seller must provide commercial invoices, packing lists, certificates of origin, declarations, licences, transport documents and other documentation falling within its responsibilities.

8.5. Sanctions and Export Controls

The Platform must not be used to circumvent applicable sanctions, embargoes, export restrictions or licensing requirements. Detailed rules are set out in the Export Control & Sanctions Policy.

8.6. SHAMUS Export-Support Services

Where SHAMUS separately undertakes export support, agency functions, logistics coordination, inspection or other additional services, their scope, price, liability and risk allocation are governed by a separate agreement or specific service terms.

Section 9. Intellectual Property

9.1. Rights in Content and Goods

The Seller represents that it has the necessary rights or lawful basis to use trademarks, trade names, images, text, video, catalogues, drawings, patents, industrial designs and other intellectual property used in its offers.

9.2. Counterfeit Goods

Listing or selling counterfeit goods through the Platform is prohibited.

9.3. Licence to the Platform

By publishing content, the Seller grants the Operator a non-exclusive, royalty-free licence limited to Platform purposes to store, technically process, display, index, translate, adapt formatting, back up and distribute the content within the relevant service and publication settings. This licence does not transfer ownership of the content to the Operator.

9.4. Rights-Holder Complaints

A rights holder or authorised representative may submit a substantiated notice through official SASAHUB channels. The Operator may request evidence of rights, notify the Seller, temporarily restrict content and take action in accordance with the Moderation Policy, Terms of Service and applicable law.

9.5. Repeat Infringement

Systematic or serious intellectual property infringements may result in restrictions or termination of Seller status.

Section 10. Orders and Formation of Transactions

10.1. General Provisions

The legal effect of a listing, RFQ, quotation, order, confirmation and other electronic actions is determined by applicable law, Platform functionality and the terms of the particular transaction.

10.2. RFQ Is Not Automatically a Transaction

Unless expressly stated otherwise by the User or required by law, publication of an RFQ is an invitation to receive quotations and does not by itself obligate the Buyer to enter into a contract.

10.3. Acceptance of Orders

The Seller must without undue delay confirm an order, reject it on a permitted basis or request necessary clarification.

10.4. Information Before Contract Formation

Before the Buyer becomes bound, the Seller must provide information required by law and Platform terms. Consumer transactions must comply with mandatory pre-contract information and order-confirmation requirements.

10.5. Material Terms

The Seller must comply with the agreed specifications, quantity, price, delivery time, currency, payment terms, delivery terms, documentation and other material terms.

10.6. Cancellation and Inability to Perform

If performance becomes impossible or materially impaired, the Seller must promptly inform the Buyer and act in accordance with the transaction terms, Refund & Return Policy and applicable law.

10.7. Electronic Records

Order statuses, electronic confirmations, communications, action logs and timestamps may be used to evidence the sequence of actions to the extent permitted by law.

Section 11. Fulfilment, Delivery and Buyer

Communication

11.1. Fulfilment

The Seller must fulfil orders on time and in accordance with the contract and applicable law.

11.2. Preparation for Shipment

The Seller must ensure completeness, appropriate packaging, marking, accompanying documents and compliance with special storage and transport requirements.

11.3. Delivery

The delivery method and allocation of costs and risks are determined by the contract, mandatory law and agreed Incoterms®, where applicable.

11.4. Status and Tracking

Where the functionality is available, the Seller must keep order status current and provide a valid tracking number or other tracking information.

11.5. Communication

The Seller must maintain professional and timely communication with the Buyer, disclose material delays and respond to order-related enquiries.

11.6. Logistics Partners

Use of a carrier or logistics partner does not release the Seller from its own obligations to the Buyer. Where SHAMUS is not the carrier or a party to the carriage contract, the carrier’s liability is governed by its contract and applicable law.

11.7. Receipt and Claims

Confirmation of receipt, quantity or quality claims, damage claims, returns and refunds are governed by the transaction, Refund & Return Policy and mandatory law.

Section 12. Payments and Financial Obligations

12.1. General Principle

Payments through the Platform are processed only through payment methods actually enabled and displayed by SASAHUB. Detailed rules are governed by the Payment Policy and the terms of the relevant payment provider.

12.2. Payment Details

The Seller must provide accurate bank and payment details and keep them current.

12.3. Payment Providers

Where a transaction is serviced by a bank, licensed payment institution or other financial intermediary, the relevant part of the transaction is also subject to that provider’s rules and mandatory financial law.

12.4. Transaction Review

The Operator or payment partner may apply lawful antifraud, KYC, sanctions and other checks. A transaction may be delayed or rejected where required by law, payment-infrastructure rules or objective security measures.

12.5. Taxes

The Seller is responsible for identifying and performing its tax, accounting and reporting obligations unless the law expressly assigns the relevant obligation to the Operator or another person.

12.6. Refunds and Adjustments

Refunds, chargebacks, cancellations, adjustments and related deductions are applied only under the Payment Policy, Refund & Return Policy, payment-provider rules, transaction terms and applicable law.

12.7. Escrow and Other Special Financial Services

Escrow, holding of funds or another regulated financial service is available only if expressly launched by SASAHUB through a legally permissible structure and accompanied by separate service terms. This Policy does not by itself state or imply that SHAMUS provides a licensed payment or escrow service.

Section 13. Pricing, Subscriptions and Paid Commercial

Services

13.1. Applicable Pricing

Seller functions may be made available free of charge or under a subscription, tariff, service fee or other published price. The amount and composition of charges are determined by the Pricing & Fees Policy, published tariff, service order or separate agreement.

13.2. Price Transparency

Before purchase of a paid service, the Seller is provided with information on price, currency, billing period, material renewal terms, included features and other mandatory charges to the extent required by law.

13.3. Transaction Commissions

A transaction commission is charged only where expressly provided by the applicable tariff, Payment Policy, Pricing & Fees Policy or a separate agreement. Absence of a commission under one plan does not imply absence under future or different services.

13.4. Changes to Fees

Changes to charges apply subject to mandatory notice periods and procedures. A new price will not be applied retroactively to an already fully paid period unless expressly permitted by law or contract.

13.5. Additional Services

Promotion, analytics, export support, inspection, logistics coordination, special integrations and other services may be priced separately.

13.6. Late Payment

In the event of late payment, the Operator may suspend the relevant paid service or take other measures permitted by contract and law, without unnecessarily affecting obligations under transactions already concluded.

Section 14. Ratings, Reviews and Reputation Indicators

14.1. Purpose

SASAHUB may use ratings, reviews and other quality indicators to promote transparency and trust.

14.2. Sources

Indicators may take into account fulfilment history, verified orders, timing, complaints, reviews, violations and other objectively relevant information where supported by Platform functionality.

14.3. Prohibition on Manipulation

Fake reviews, purchased ratings, artificial orders, pressure on Buyers, coordinated manipulation and automated distortion of ratings are prohibited.

14.4. Consumer Reviews

Where a review is presented as originating from an actual purchaser or user, the Platform and Seller must not create a misleading impression about its origin. The Seller must not publish or commission fake consumer reviews.

14.5. Review Moderation

The Operator may hide or remove a review where there are substantiated indications of illegality, manipulation, abusive content, conflict of interest or breach of published rules.

14.6. Seller Requests

A Seller may report a disputed review or material rating error through complaints@sasahub.com.tr or the relevant Platform interface.

Section 15. Quality Control, Documentation and Audit

15.1. Purpose of Controls

The Operator may conduct proportionate checks to protect Users, catalogue quality, product safety, contractual compliance and compliance with law.

15.2. Information Subject to Review

The Operator may request documents concerning registration, authority, product origin, licences, certificates, markings, intellectual property rights, exports, imports and other relevant matters.

15.3. Listing and Performance Review

The Operator may analyse listing accuracy, order history, fulfilment times, complaints, returns, violations, product safety and other Platform-related performance indicators.

15.4. Proportionality

The scope of a review must correspond to risk and does not mean that the Operator assumes the role of manufacturer, certification body or guarantor of the Seller.

15.5. Duty to Cooperate

The Seller must provide requested information within a reasonable period where the request has a lawful basis and relates to use of the Platform.

Section 16. Violations, Restrictive Measures and

Termination

16.1. Grounds

Violations may include unlawful goods, inaccurate information, fraud, forged documents, infringement of intellectual property, product-safety violations, export-control or sanctions breaches, payment violations, rating manipulation, misuse of functionality or repeated non-performance.

16.2. Available Measures

Taking into account severity, urgency, recurrence and risk, the Operator may apply:

16.3. Urgent Measures

Prior notice may be omitted where immediate action is objectively necessary to prevent unlawful activity, security threats, fraud, harm to third parties, to comply with a binding authority request or to preserve evidence.

16.4. Reasons for Decisions

Where required by law and not prohibited by security, antifraud, confidential-investigation or governmental requirements, the Seller will be informed of the principal reasons for a material restriction or termination decision.

16.5. Proportionality and Good Faith

The Operator must not exercise contractual powers arbitrarily or as an unfair commercial practice. Restrictive measures are applied taking into account mandatory electronic-commerce and intermediation-agreement requirements.

16.6. Appeal

The Seller may submit explanations and supporting documents to complaints@sasahub.com.tr. Review is governed by the Dispute Resolution & Complaints Policy.

16.7. Consequences of Termination

Termination of access does not extinguish previously accrued payment obligations, liability, Buyer rights, refund duties, document-retention duties or other provisions that by their nature survive termination.

Section 17. Complaints and Dispute Resolution

17.1. Direct Resolution

The Seller and Buyer are encouraged first to attempt to resolve a commercial dispute through available communication tools where doing so does not restrict the right to apply immediately to a competent authority.

17.2. SASAHUB Complaint Process

A complaint may include an order or RFQ number, correspondence, commercial documents, proof of payment, transport information, photographs, video and other relevant evidence.

17.3. Role of the Operator

Unless a specific service or law provides otherwise, the Operator is not a court, arbitrator or mandatory mediator between the Seller and Buyer, but may provide technical tools and facilitate exchange of information.

17.4. ADR, Mediation and Courts

The parties may use negotiation, mediation, ADR, ODR, arbitration where there is a valid agreement, and other remedies permitted by law. Internal SASAHUB procedures do not limit the right to apply to a competent court or public authority.

17.5. International Disputes

For an international transaction, the parties should consider agreed governing law, competent court or arbitration, mandatory rules, international treaties and Incoterms®, where applicable.

Section 18. Amendments to the Seller Policy

18.1. Grounds for Amendment

The Operator may update this Policy due to changes in law, functionality, business model, technology, security, pricing, or to correct errors and inconsistencies.

18.2. Notice

Changes are published on official SASAHUB resources. E-mail, account or application notifications may also be used. Where mandatory law or an intermediation agreement requires a specific advance-notice period or a Seller right to terminate because of a change, the required process will be followed.

18.3. Material Changes

Changes that materially worsen the Seller’s position, restrict access to data or services, or require significant technical adaptation are implemented only in compliance with mandatory transparency, notice and good-faith requirements.

18.4. No Retroactive Effect

A new version does not apply retroactively to completed relationships or periods unless otherwise required by law or expressly permitted by a valid contractual term.

18.5. Version Control

The Operator maintains version, approval-date and effective-date information. Archived versions may be retained to evidence the terms applicable at a particular time.

Section 19. Final Provisions and Contact Information

19.1. Governing Law

This Policy is governed by the laws of Türkiye to the extent a choice of law is permitted by applicable conflict-of-laws rules. Mandatory provisions of other jurisdictions apply irrespective of the choice of law where the law so requires.

19.2. Severability

Invalidity of an individual provision does not invalidate the Policy as a whole. The affected provision will apply to the maximum extent permitted by law or be replaced by a provision closest to its lawful purpose.

19.3. No Waiver

Failure by the Operator to exercise a right does not constitute a waiver unless otherwise required by mandatory law or written agreement.

19.4. Language Versions

The Seller Policy is published in Turkish, Russian and English. The Turkish version is the controlling version, unless mandatory law requires otherwise. The Russian and English versions are officially published translations.

19.5. Official Contacts

Sellers may use the following official contacts:

19.6. Official Publication

The version published on the official SASAHUB website, mobile application or another official electronic resource designated by the Operator is the official published version.

Section 20. ESG and Responsible Trade

20.1. Mandatory Requirements

The Seller must comply with applicable environmental, labour, anti-corruption and other mandatory laws.

20.2. Responsible Supply Chain

Where required by law, contract or the nature of the risk, the Seller must take reasonable measures to verify lawful product origin, production conditions, product safety and key participants in the supply chain.

20.3. Environmental Claims

Environmental, climate-related, “green”, sustainability and similar advertising claims must be specific, substantiated and not misleading.

20.4. Labour and Human Rights

The Seller must not use forced labour, unlawful child labour, discriminatory practices or knowingly unsafe working conditions in violation of applicable law.

20.5. Corruption and Fraud

The Platform must not be used for bribery, corrupt schemes, laundering of unlawful proceeds, fraud or other unlawful purposes.

20.6. Voluntary Standards

International ESG standards that are not mandatory under law or contract are treated as recommendations and do not by themselves create a legal obligation for the Seller.

Section 21. Use of Artificial Intelligence

21.1. Permitted Use

Where relevant functions are available, AI may be used for draft descriptions, translation, analytics, classification, recommendations, marketing materials and responses to enquiries.

21.2. Required Review

Before publication, the Seller must review AI output, particularly technical specifications, price, availability, origin, translations, images and legal or safety claims.

21.3. Prohibited Use

AI must not be used to create fake reviews, fictitious certificates, misleading images, forged documents, evade moderation, infringe intellectual property or pursue other unlawful purposes.

21.4. AI and Advertising

AI-generated or materially altered advertising content must not create a false impression that a real person personally used, endorsed or recommended a good or service where this did not occur. The Seller must comply with applicable advertising and commercial-disclosure rules.

21.5. Automated Moderation

The Operator may use AI and automated systems to identify risks, prohibited content, fraud and technical violations. Material actions are taken subject to applicable law and available review procedures.

21.6. Data and Confidentiality

The Seller must not upload personal, confidential, commercially sensitive or legally protected data to AI functions without an appropriate legal basis and an authorised Platform function.

Section 22. Live Commerce and Video Content

22.1. General Provisions

Where Live Commerce is available, the Seller may conduct live streams, video presentations and other real-time interactions with Buyers subject to this Policy, the Moderation Policy and applicable law.

22.2. Accuracy and Commercial Transparency

Information concerning goods, prices, discounts, availability, characteristics, safety and transaction terms communicated during a stream must be accurate and consistent with the product listing and mandatory pre-contract information. The commercial or advertising nature of a stream must not be concealed where disclosure is required by law.

22.3. Prohibited Video Content

Unlawful goods, fraudulent statements, prohibited advertising, intellectual-property infringements, threats, discriminatory or other unlawful content, and circumvention of Platform restrictions are prohibited.

22.4. User Data and Recordings

Recording, storage and use of streams, messages, images and other data are permitted only in accordance with the Privacy Policy, service rules and applicable law.

22.5. Moderation of Streams

The Operator may stop a stream, restrict access to a recording, remove material or temporarily restrict Live Commerce where there are sufficient grounds to believe that law, safety requirements or Platform rules have been violated.

22.6. Role of the Operator

Provision of Live Commerce infrastructure does not mean that the Operator is the author of Seller-created content or the seller of goods demonstrated by the Seller, unless otherwise expressly required by law or agreed in a separate contract.

Operator Details

SHAMUS E-TİCARET LOJİSTİK VE GIDA TİCARET LİMİTED ŞİRKETİ Cevizli Mah. Mustafa Kemal Cad. Hukukçular Towers Sitesi A Blok No: 66A İç Kapı No: 111 Kartal / İstanbul, Türkiye MERSİS No: 0768110028600001 Trade Registry No: 1114861 Tax Identification No: 7681100286 Tax Office: Kartal Vergi Dairesi Authorised Representative: SHAMIL TEMIEV, Şirket Müdürü, Münferiden Temsile Yetkili Legal: legal@sasahub.com.tr Supplier Relations: supplier@sasahub.com.tr Support: support@sasahub.com.tr Complaints: complaints@sasahub.com.tr

Document Control

Parameter Value Document ID LEG-005 Document Title Seller Policy Version 1.1 Document Owner SHAMUS E-TİCARET LOJİSTİK VE GIDA TİCARET LİMİTED ŞİRKETİ Approving Authority SHAMIL TEMIEV — Şirket Müdürü, Münferiden Temsile Yetkili Effective Date Date of official publication Controlling Language Turkish Review Cycle At least every 12 months or earlier upon material change Change Log v1.1: duplicate Sections 12–13 consolidated and separated by subject; definitions and cross-references harmonised; B2B and B2C requirements distinguished; Operator status clarified; AML/KYC wording made conditional on legal applicability; rules added for pricing transparency, distance-sale product safety, AI advertising, review of restrictive measures, corporate particulars and official communication channels.

Official public web version · LEG-005 · v1.1