SASAHUB Terms of Service

v1.1

Document ID
LEG-001
Version
1.1
Revision date
09.08.2026
Effective date
Date of official publication
Controlling language
Turkish

Section 1. Terms and Definitions

1.1. General Provisions

Unless otherwise expressly provided in these Terms of Service or by mandatory provisions of Applicable Law, the terms set out below shall be used throughout all official SASAHUB documents in the meanings specified in this Section. The terms defined in these Terms of Service shall also apply to the following Platform documents unless the relevant document expressly provides otherwise:

1.2. Operator

Operator means SHAMUS E-TİCARET LOJİSTİK VE GIDA TİCARET LİMİTED ŞİRKETİ, a legal entity incorporated under the laws of the Republic of Türkiye and acting as the owner, administrator and operator of the SASAHUB digital platform. Throughout all subsequent Sections of these Terms and other official documents, the term “Operator” shall be used unless the relevant document expressly provides otherwise. Where the nature of a particular service falls within statutory rules applicable to an electronic commerce marketplace or electronic commerce intermediary service provider, the term “Operator” does not exclude or limit the Operator's mandatory obligations under Applicable Law, including the obligations applicable under Turkish electronic-commerce legislation.

1.3. Platform

Platform means the SASAHUB digital platform, including its official website, mobile applications, software, APIs, databases, user interfaces, digital services, communication tools, server infrastructure and other technological components owned by the Operator or lawfully used by it.

1.4. User

User means any natural person, sole proprietor, legal entity or other legal person using the Platform, regardless of registration status.

1.5. Registered User

Registered User means a User who has successfully completed the registration procedure and obtained an Account on the Platform.

1.6. Buyer

Buyer means a Registered User using the Platform to search for, select or purchase goods, works or services, or to submit Requests for Quotation (RFQs).

1.7. Seller

Seller means a Registered User who lists or offers goods, works or services through the Platform.

1.8. Account

Account means a personal User profile created after registration and providing access to Platform functionality in accordance with the level of access rights granted to the User.

1.9. Content

Content means any information, text, documents, images, audio or video materials, catalogues, commercial offers, RFQs, messages, reviews, files and other materials posted, transmitted or created through the Platform.

1.10. Platform Services

Platform Services means all digital services, features and capabilities provided by the Operator through the Platform, including, without limitation:

1.11. RFQ (Request for Quotation)

RFQ means an electronic request for a commercial quotation posted by a Buyer on the Platform for the purpose of receiving offers from one or more Sellers. Posting an RFQ does not, by itself, constitute the conclusion of a contract.

1.12. Transaction

Transaction means an agreement between Users concerning the purchase or supply of goods, performance of works or provision of services, reached through the use of the Platform or as a result of interaction through it.

1.13. Personal Data

Personal Data means any information relating to an identified or identifiable natural person and processed in accordance with the Privacy Policy and Applicable Law.

1.14. Applicable Law

Applicable Law means the laws of the Republic of Türkiye as well as other mandatory rules of law applicable pursuant to private international law, international treaties and the laws of the relevant jurisdictions.

1.15. Official SASAHUB Documents

Official SASAHUB Documents means these Terms of Service and other documents officially published by the Operator governing specific aspects of the use of the Platform.

Section 2. Subject Matter of the Terms of Service

2.1. Purpose of the Agreement

These Terms of Service (“Agreement”) govern access to, use and operation of the SASAHUB digital platform and define the rights, obligations and liabilities of the Operator and Users. The Agreement is legally binding upon Users who use the relevant Platform services, regardless of the method of access, Account category or device used, subject to any mandatory requirements concerning the manner in which contractual consent must be obtained.

2.2. Scope of Regulation

This Agreement governs relations arising in connection with:

2.3. Status of the Platform

SASAHUB is an international digital platform intended to facilitate interaction among participants in e-commerce, international trade and other forms of business activity. The functionality of the Platform may include, without limitation:

2.4. Legal Nature of the Relationship

Use of the Platform by itself does not create any relationship of sale and purchase, supply, agency, commission, mandate, employment, joint venture or any other contractual relationship between the Operator and the User, except as expressly provided in this Agreement, the functionality of a particular service or a separate agreement. Unless expressly provided otherwise by the functionality of a particular service or by a separate agreement, the Operator provides digital infrastructure for interaction between Users. This provision does not release the Operator from mandatory obligations that Applicable Law may impose on it in a particular Transaction or service as an electronic commerce intermediary service provider, electronic commerce marketplace operator, digital service provider, organiser of a payment or logistics service, or another regulated party.

2.5. Acceptance of the Agreement

By using Platform functionality to which these Terms apply, the User confirms that the User:

2.6. Relationship with Official Documents

This Agreement shall be applied together with other official SASAHUB documents, including:

2.7. Priority of Documents

Where a particular matter is specifically regulated by an official SASAHUB policy, the provisions of that policy shall prevail over the general provisions of this Agreement with respect to that matter, unless mandatory law requires otherwise. In all other cases, these Terms of Service shall apply.

2.8. Territorial Scope

Unless otherwise required by mandatory provisions of Applicable Law, this Agreement applies to Users' use of the Platform regardless of their nationality, place of registration, location or the country from which they access the Platform.

2.9. Principles of Platform Use

Use of the Platform is based on the following principles:

2.10. Final Provision of the Section

This Section defines the subject matter and scope of these Terms of Service and applies to all legal relations arising from the use of the Platform unless expressly provided otherwise by specific official SASAHUB documents or mandatory provisions of Applicable Law.

Section 3. Registration, Account and Access to the Platform

3.1. General Provisions

A User may be required to create an Account in order to use certain functions of the Platform. Registration on the Platform signifies the User's intention to use SASAHUB digital services in accordance with this Agreement and other official Platform documents. The Operator may provide certain services without mandatory registration where permitted by Platform functionality.

3.2. Registration Requirements

When registering, the User must:

3.3. Creation of an Account

Upon successful completion of registration, a personal Account shall be created for the User. The Account provides access only to those services and functions corresponding to the User's category, access level and Platform settings.

3.4. Account Categories

Depending on Platform functionality, the Operator may provide different categories of Accounts, including:

3.5. Account Verification

For security purposes, legal compliance and to increase trust among Users, the Operator may conduct Account verification. Such verification may include:

3.6. Account Security

The User must:

3.7. Use of a Single Account

Unless otherwise permitted by Platform functionality or a separate agreement with the Operator, the User may not create multiple Accounts for the purpose of circumventing restrictions, misleading other Users or obtaining improper advantages.

3.8. Restriction of Access

The Operator may temporarily restrict access to an Account or individual services in the following cases:

3.9. Termination of an Account

The User may discontinue use of the Account and request its deletion. The Operator may terminate an Account in cases provided for in this Agreement or Applicable Law. Deletion of an Account does not terminate obligations arising before the date of deletion.

3.10. Final Provisions of the Section

This Section shall apply together with:

Section 4. Use of the Platform

4.1. General Provisions

The User may use the Platform solely in accordance with these Terms of Service, official SASAHUB documents and Applicable Law. The Platform must be used in good faith, reasonably and solely for lawful purposes. The Operator grants the User a limited, non-exclusive, non-transferable and revocable right to use the Platform to the extent necessary to access its functionality.

4.2. Permitted Use

The User may use the Platform for:

4.3. Good-Faith Use

When using the Platform, the User undertakes to:

4.4. Prohibited Activities

Users are prohibited from:

4.5. Use of International Trade Services

When using services related to international trade, the User is independently responsible for compliance with:

4.6. Use of Digital Services

The User may use the digital services of the Platform solely for their intended purposes. The Operator may modify, supplement, modernise or discontinue individual functions of the Platform, provided that such changes do not violate mandatory legal requirements or deprive Users of previously acquired rights without lawful grounds.

4.7. Compliance with Security Requirements

When using the Platform, the User must comply with reasonable information security requirements, including:

4.8. Monitoring Compliance with the Agreement

The Operator may implement technical and organisational measures aimed at detecting violations of this Agreement, preventing fraud, ensuring information security and protecting User rights. Such measures shall be implemented in accordance with Applicable Law and official SASAHUB documents.

4.9. Consequences of Violations

In the event of a violation of this Agreement, the Operator may take one or more of the following measures:

4.10. Final Provisions of the Section

This Section shall apply together with:

Section 5. Rights and Obligations of the User

5.1. General Provisions

The User has the rights provided for in these Terms of Service, official SASAHUB documents and Applicable Law. When using the Platform, the User must act reasonably and in good faith and comply with this Agreement, other official Platform documents and mandatory provisions of Applicable Law.

5.2. User Rights

The User has the right to:

5.3. Right to Accurate Information

The User has the right to receive accurate information regarding:

5.4. Right to Personal Data Protection

The User has the right to expect that Personal Data will be processed in accordance with:

5.5. User Obligations

The User must:

5.6. Obligation to Comply with Applicable Law

The User is independently responsible for compliance with laws applicable to the User's activities, including:

5.7. Obligation to Act in Good Faith

The User undertakes to:

5.8. Interaction with Other Users

When interacting through the Platform, the User must:

5.9. Obligation to Support Platform Security

The User must promptly notify the Operator of:

5.10. Final Provisions of the Section

This Section shall apply together with:

Section 6. Rights and Obligations of the Operator

6.1. General Provisions

The Operator manages, administers, develops and provides technical support for the SASAHUB digital platform in accordance with these Terms of Service, official Platform documents and Applicable Law. The Operator takes reasonable organisational, technical and legal measures to ensure stable, secure and efficient operation of the Platform but does not guarantee absolute uninterrupted availability of all services unless otherwise required by mandatory law.

6.2. Rights of the Operator

The Operator has the right to:

6.3. Obligations of the Operator

The Operator undertakes to:

6.4. Platform Management

The Operator independently determines:

6.5. Security Measures

For the purpose of protecting the Platform and Users, the Operator may:

6.6. Verification of Compliance

Where sufficient grounds exist, the Operator may verify Users' compliance with this Agreement. Such verification may be carried out through:

6.7. Restriction or Termination of Access

The Operator may temporarily restrict or terminate a User's access to the Platform, in whole or in part, in the following cases:

6.8. Use of Automated Technologies

The Operator may use automated algorithms, data analysis systems and artificial intelligence technologies for lawful purposes, including:

6.9. Interaction with Government Authorities

The Operator may comply with lawful requirements of courts, governmental authorities, law-enforcement agencies and other competent organisations in the cases and manner prescribed by law. Compliance with such requirements shall not constitute a violation of these Terms of Service.

6.10. Development of the Platform

The Operator may improve the Platform without prior approval from Users where such changes:

6.11. Final Provisions of the Section

This Section shall apply together with:

Section 7. User Content and Intellectual Property

7.1. General Provisions

This Section governs the posting of Content by Users on the Platform, use of intellectual property and the rights and obligations of the Operator and Users in this area. The provisions of this Section shall apply together with this Agreement, the Seller Policy, Buyer Policy, Moderation Policy and other official SASAHUB documents.

7.2. User Content

Users may post Content on the Platform, including:

7.3. User Warranties

By posting Content, the User warrants that:

7.4. Licence to Use Content

By posting Content on the Platform, the User grants the Operator a non-exclusive, royalty-free, worldwide licence to use such Content solely to the extent necessary for:

7.5. Operator Intellectual Property

All exclusive rights relating to the Platform, including:

7.6. Restrictions on Use of Intellectual Property

Without appropriate authorisation, Users may not:

7.7. Intellectual Property Infringement

If the Operator receives a substantiated notice of a possible intellectual property infringement, it may:

7.8. Content Moderation

The Operator may moderate Content for the purposes of:

7.9. Removal of Content

The Operator may remove or restrict access to Content where:

7.10. Final Provisions of the Section

This Section shall apply together with:

Section 8. Privacy, Data Protection and Information Security

8.1. General Provisions

The Operator recognises the importance of protecting Users' privacy, Personal Data and information security. Processing of Personal Data, use of cookies, information security and data governance shall be carried out in accordance with this Agreement, official SASAHUB documents and Applicable Law. This Section establishes only general principles of information protection and does not replace the specific provisions of the Privacy Policy, Cookie Policy, Information Security Policy or Data Governance Policy.

8.2. Processing of Personal Data

The Operator processes Users' Personal Data exclusively for lawful purposes including:

8.3. Confidentiality of Information

The Operator takes reasonable organisational, technical and administrative measures to protect User information against:

8.4. User Security Obligations

The User must independently take reasonable measures to protect the User's Account and information, including:

8.5. Use of Cookies and Similar Technologies

The Operator may use cookies and similar technologies to ensure operation of the Platform. The procedure for use of such technologies, their purposes and Users' rights shall be determined by the Cookie Policy.

8.6. Information Security

The Operator may implement and use modern technical and organisational measures aimed at:

8.7. Retention of Information

The Operator may retain information for periods necessary to:

8.8. Disclosure of Information to Third Parties

Information may be disclosed to third parties only:

8.9. International Data Transfers

Where use of the Platform involves cross-border processing or transfer of data, the Operator takes measures required by applicable data-protection laws. Detailed procedures for international transfer of Personal Data shall be governed by the Privacy Policy.

8.10. Final Provisions of the Section

This Section shall apply together with:

Section 9. E-Commerce and Conclusion of Transactions

9.1. General Provisions

The SASAHUB Platform provides digital infrastructure for interaction between Users in connection with e-commerce, international trade and other business activities. The Operator provides the technical capability to list offers, search for counterparties, exchange commercial information and use Platform digital services, but does not become a party to every Transaction unless expressly provided by the terms of a particular service, a separate agreement or mandatory law.

9.2. Listing Offers

Sellers may list offers for the sale of goods, performance of works or provision of services on the Platform in accordance with this Agreement, the Seller Policy and Applicable Law. Information posted must be accurate, up to date and must not infringe third-party rights.

9.3. Requests for Quotation (RFQ)

Buyers may use the RFQ functionality to submit requests to potential Sellers. Posting an RFQ:

9.4. Conclusion of Transactions

Transactions between Users are concluded on terms agreed directly between the relevant parties unless otherwise provided by Platform functionality. The Operator does not modify Transaction terms and does not determine price, quantity, delivery periods or other commercial terms unless it directly participates in the relevant service. Where the Buyer is a consumer and the Transaction qualifies as a distance contract or another consumer transaction under Applicable Law, mandatory requirements concerning pre-contract information, order confirmation, withdrawal or cancellation rights, refunds, handling of consumer requests and obligations of an electronic commerce marketplace or intermediary service provider shall apply. This Agreement, the Buyer Policy, Seller Policy and Refund & Return Policy may not be interpreted as limiting non-waivable consumer rights. Where Applicable Law requires separate pre-contract information or a separate distance contract for a particular Transaction, this Agreement does not replace that transaction-specific document.

9.5. Responsibility for Offer Content

Each User is independently responsible for:

9.6. International Trade

When using the Platform for international trade, Users are independently responsible for compliance with legal requirements including:

9.7. Logistics and Delivery

Where logistics services are provided by third parties, relations between Users and the relevant carriers shall be governed by separate agreements. Where the Operator does not organise transportation, it is not a party to the carriage agreement and is not responsible for the carrier's performance of its obligations. Where the Operator organises or provides a logistics service, its rights and obligations shall be determined by the relevant service conditions, agreement and Applicable Law.

9.8. Document Management

The Platform may provide functionality for exchanging electronic documents, commercial offers, specifications and other business documentation. Use of such functionality does not replace legal requirements relating to the form of a Transaction where Applicable Law imposes special formal requirements.

9.9. Electronic Communications

Correspondence, notifications and other messages transmitted through official Platform functionality may be used by Users to conduct negotiations and perform Transactions. The legal effect of such communications shall be determined by Applicable Law and the agreement between the relevant parties.

9.10. Final Provisions of the Section

This Section shall apply together with:

Section 10. Liability of the Parties and Limitation of Liability

10.1. General Provisions

Each party to these Terms of Service shall be liable for non-performance or improper performance of its obligations in accordance with this Agreement, official SASAHUB documents and Applicable Law. Liability shall be determined taking into account the nature and consequences of the violation and mandatory legal requirements.

10.2. User Liability

The User is independently responsible for:

10.3. Operator Liability

The Operator shall be liable only within the limits established by this Agreement and Applicable Law. The Operator shall not be released from liability where limitation of such liability is expressly prohibited by mandatory law.

10.4. Status of the Operator in Transactions

Unless otherwise expressly provided by Platform functionality, a separate agreement or mandatory law, the Operator:

10.5. Limitation of Operator Liability

To the extent permitted by Applicable Law, the Operator shall not be liable for:

10.6. Responsibility for Use of the Platform

The User independently makes decisions concerning use of the Platform, selection of counterparties and conclusion of Transactions. Use of the Platform is at the User's own risk to the extent permitted by Applicable Law.

10.7. Force Majeure

The parties shall be released from liability for total or partial non-performance of their obligations under this Agreement where such non-performance results from force majeure circumstances that the relevant party could not reasonably foresee, prevent or overcome. Such circumstances may include, in particular:

10.8. Indemnification

The User undertakes to indemnify the Operator for losses, expenses, fines, legal costs and other documented costs arising from:

10.9. Limitation of Amount of Liability

Unless otherwise required by mandatory law, the liability of each party shall be limited to actual and documented losses. Neither party shall be liable for indirect damages, loss of profit, loss of business reputation, loss of expected revenue or other consequential damages unless expressly required by law. Nothing in this Section limits liability or remedies that cannot lawfully be excluded or restricted.

10.10. Final Provisions of the Section

This Section shall apply together with:

Section 11. User Enquiries, Notifications and Interaction with the Operator

11.1. General Provisions

The Operator provides Users with the ability to make enquiries concerning use of the Platform, operation of services, implementation of these Terms of Service and other official SASAHUB documents. This Section establishes general rules for interaction between Users and the Operator.

11.2. User's Right to Submit an Enquiry

The User may submit enquiries relating to:

11.3. Methods of Submitting Enquiries

Enquiries may be submitted through official SASAHUB communication channels, including:

11.4. Review of Enquiries

The Operator shall review User enquiries within a reasonable period, taking into account:

11.5. User Notifications

The Operator may send notifications to Users by:

Official public web version · LEG-001 · v1.1